We aim to process all orders within 24hrs where possible (excluding weekends & bank holidays).
Royal Mail 1st Class standard, recorded and special delivery aim to deliver the next working day (including Saturdays). Times may vary for non-mainland UK.
Royal Mail 2nd Class standard and recorded delivery aim to deliver within 2-3 working days(including Saturday). Times may vary for non-mainland UK.
Our courier services deliver next working day after dispatch. Please note a signature will be required on delivery.
What do I do if my parcel doesn’t arrive?
If your parcel doesn’t arrive, please contact us in the first instance or call 01823 282386 (option 4).
Can I return my order?
Please contact us before returning any items by emailing email@example.com or calling Odette on 01823 282386 (option 4).
Faulty Items can be returned free of charge. Please email firstname.lastname@example.org within 7 working days with order number (as confirmed on your order confirmation email) and a description of the issue. We are happy to replace, repair or refund faulty items. Larger items including instruments will be collected via courier with smaller items and accessories being returned via a free post address. Goods must be in their original packaging
Distance selling, i.e. goods bought online: If you have purchased online and the items are in full working order but you are not happy with your purchase, you have the right to cancel and return your goods within 14 working days. Please email email@example.com within 14 working days with your order number. Delivery costs in this case are the responsibility of the buyer. Goods must be returned in their original packaging and arrive to us undamaged. A refund will be issued within 30 days. Any international orders will be refunded by the same process by which they were charged. Please be aware that changes in currency rates between placing the order and refunding the payment may result in a different amount being refunded in your currency. We reserve the right to make a fair and reasonable charge if either the goods or packaging are damaged in any way. This only applies to goods bought online.