Your dedicated Brass & Woodwind specialists

Contact us T: 01823 282386
main blog image

Back to business - almost!

 

We continue to follow guidance from the government about reopening. Please continue to revisit this page as we update it. 

 

At present our showroom and repair shop is open Monday - Friday from 10am-4pm.

 

*** From Monday July 6th, we will be extending the hours from 9.30am - 5pm. ***

 

To be Covid compliant we will be allowing one family at a time to come into the shop. There will be sanitising gels etc. in the foyer for the use of all customers and screens along the shop counter to protect staff and customers. Staff will also wear a face mask when appropriate.

The practice rooms and toilets remain closed to the public.


We will not allow any trying of instruments or accessories - but are happy to offer an approval trial system for instruments and mouthpieces. However, all items must be trialled at home. Any incoming stock will be quarantined for five days.

Our repair shop will be able to service and repair instruments, but with a limited diary and for the time being we will be prioritising emergency repairs rather than major servicing. Instruments for servicing will have to be quarantined also. For servicing please email workshop@johnpacker.co.uk or call 01823 338517.

 

We will continue to offer a click/call and collect service and are encouraging customers to notify us in advance of arrival and to pre-pay before collecting where possible.

It would help enormously for customers to call ahead if they're planning on visiting. Call 01823 282386.

 

Throughout the virus we have been offering free delivery on all web orders (not applicable to repairs or secondhand products), and this will continue. We hope that by continuing this offer it will avoid anyone coming to the shop unless absolutely necessary.

 

Thank you to all our loyal customers for your support. We hope you are well and continue to enjoy making music in these difficult times. 

________________________________________

 

If you have any questions, please do not hesitate to call us on 01823 282386  or email sales@johnpacker.co.uk  

© Copyright 2020 John Packer Ltd. All rights reserved. Company Registration No: 2964334 | VAT no: GB 634 5561 36 | Registered in Cardiff. | Location Services