Your dedicated Brass & Woodwind specialists

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Frequently asked questions

Can't find the answer you're looking for? Use the form at the bottom of this page to submit your own question or contact us on Facebook. Or if you would prefer to speak to us, we are only a phone call away.
Can I sell my instrument to John Packer Ltd

We are usually able to sell instruments on customers' behalf on a commission basis. If you would like to sell your instrument please contact the relevant instrument specialist. Selling your instrument through us gives you access to our highly targetted customer base and the promotion of our Marketing Team. Commission is charged at 20% with final payment being made to you 14 days after the sale of your instrument.

What are 'Ex Demo' Instruments?

Ex Demo items have been on display in our store or at an exhibition, and as a result may have minor cosmetic imperfections which do not affect the sound or playability of the instrument. Ex Demo B instruments will have had more use or maybe suffered minor damage during shipping, which has been subsequently been fixed. Any imperfections will be cosmetic and will have no detriment to the sound or playability of the instrument. All Ex demo instruments will be covered by our standard warranty however we reserve to the right to exclude any claims resulting from the ex-demo sale condition/imperfection/defect.‚Äč

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