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Returns Policy

At John Packers we want you to be delighted every time you shop with us. Occasionally though, we know you want to return items, so below is our return policy.

For accessories:
Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase you can return it to us in its original condition, within 30 days, and we will issue a full issue a full refund for the price you paid for the item.

For all other items:
We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed, within 30 days we will issue a full refund for the price you paid for the item.

Defective items:
You can always return items if they are defective. Please note we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

To return an item:
To return an item please send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licenses, manuals and accessories.

John Packers
Returns Department
141 Staplegrove Road
Taunton
Somerset
TA2 6AF
United Kingdom

 

Problems, Questions, Suggestions?
 If you have any questions regarding this order, please contact us via:

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